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The influence of the Big Five, WOM communication and satisfaction on consumer loyalty in the Republic of Serbia

Suzana Djukic, Jelena Stankovic

The concept of consumer loyalty plays an important role in business existence in the current competitive business environment. Consumer loyalty is researched in different ways by considering the characteristics of the consumer’s personality, mutual communication between consumers, and their satisfaction with the company, products/services and numerous other determinants. Consumer personality is a potential marketing strategy for increasing loyalty towards a company, product and/or service,… more

The welfare effects of digital infrastructure: Micro-level evidence from China

Yuan-Qi Xie, Hui Liu

Over the past 40 years of reform and opening-up, China has achieved remarkable progress in rural infrastructure development. Although some empirical studies have demonstrated a positive relationship between the provision of digital infrastructure and increases in agricultural output and farmer income in various developing countries, research exploring the impact of digital infrastructure on rural households’ welfare is rare. This gap represents a significant issue for policymakers and academic… more

Key factors influencing the implementation of virtual reality in employee training

Monika Kristl Volfova, Dana Egerova

Virtual reality (VR) is rapidly becoming more popular and accessible. With the growing popularity of its use in the corporate sphere, there are already a number of publications that focus on adapting this modern technology to employee training. Unfortunately, they only focus on certain areas and lack a comprehensive view. This study focused on this research gap and is one of the first (and in the Czech Republic, the very first) studies investigating the key factors influencing the… more

How does digital transformation affect innovation quality?

Tingqian Pu, Abdul Hadi Zulkafli

In the digital era, digital transformation is disrupting traditional business models and innovation activities. Numerous firms have expedited their endeavors in digital transformation to augment their manufacturing capabilities, operational efficiency, and competitive standing. Despite the increasing scholarly attention on the pivotal role of digital transformation in economic progress, there exists a paucity of research delving into the intricate nexus between digital transformation and… more

How and why does inner resignation (quiet quitting) impact service innovation behavior? A moderator role of ethical leadership

Ferda Ustun, Ayse Ipek Koca Balli, Erdinc Balli

Tourism enterprises are labor-intensive, and the service innovation behavior of employees plays an important role in keeping these enterprises ahead of their competitors. Inner resignation (IR) is a relatively new concept in organizational life, and it is a situation that should be prevented due to its negative impact on the organization. In this study, the moderating role of ethical leadership (EL) in reducing the negative effect of inner resignation on service Innovation behavior (SIB) was… more

A policy-oriented framework for social cost analysis of gambling: Evidence from the Czech Republic

Jakub Zofcak, Dominik Stroukal, Josef Sima

This paper introduces a new framework for calculating the social costs of gambling, distinguishing between private costs, externalities, and public expenditures. By focusing only on externalities and public expenditures, which are relevant to policy-making, this approach aligns with economic theory and allows for a more targeted political response. The practical application of this framework is demonstrated by calculating the social cost of gambling in the Czech Republic in 2022 using the best… more

A composite index to measure sustainability of supply chain management in construction companies

Ieva Cataldo, Nerija Banaitiene, Audrius Banaitis

Companies in the construction sector are increasingly aware of the importance and challenges of sustainability. In recent years, construction companies have introduced some sustainability initiatives and have embraced the concept of sustainability indicators. However, measuring a company’s performance on a wide range of sustainability indicators is challenging. Integration of supply chain sustainability indicators is required. This article presents a methodology for easily consolidating… more

Driving economic inclusion: Analyzing the participation of individuals with disabilities

Joanna Malecka, Dominik Czerkawski, Jarmila Duhacek Sebestova

The population with disabilities constitutes the largest minority group in the labour market, facing social and organizational barriers. The ambiguous nature of employment support provisions and the lack of unified vocational activation systems hinder their economic participation. This study reviews existing literature and examines the effectiveness of support programmes, and discusses the employment challenges faced by disabled individuals. The research emphasizes the need for coordinated… more