Nové metody veřejné správy

The submitted text describes selected modern methods used in public administration from a critical point of view. Several aspects are discussed, namely fashionability, relationships and practical application. The work indicates elementary model of processes providing public goods utilizing outsourcing, concessions, and PPP on the whole. The selected methods, originating from the field of private sector, comprise of The Common Assessment Framework (CAF), Total Quality Management (TQM), Benchmarking, BalancedScorecard (BSC), and Management by Objectives (MBO). The text emphasizes sheer impossibility of solving economic and management issues separately. The solution must be reached through the interconnectivity and synergy aiming at functional prosperity of users of public administration, namely citizens and companies, not only in a short- -term but also in a long-term horizon. Nevertheless, within public administration one has to prefer factual benefit to traditionally profit oriented approach. The public administration cannot see profit as its main decisive criteria, other categories have to be taken in account, e.g. needs of its users, public satisfaction, and benefit gained from public goods and services. Contrary to private sector, the main problems of public administration are defining benefit and analyzing the chain of decision- making process involving the electorate, politicians and professionals – officials. The whole context indicates connection between the above mentioned methods and approaches with the issue of quality. As the crucial factor the author emphasizes balanced application of tools of economics and management used to solve the priorities gradually. Other essential phenomena include transparency of the decision making process and possibility of corruption. The desired effect could only be reached by critical approach linked with public administration management involvement and responsibility.